leaftoastie's Shop FAQ

1. Are your stickers waterproof?
My stickers are best used for decorating stationery, journals, letters, photos, and the like. Please refer to each item's description to see whether they are/are not water resistant.Generally for vinyl stickers, avoid boiling water and washing harshly. For example - if you stick them on a water bottle, a cold hand-wash will be okay.Some items are made of sticker paper, which will not be water resistant. These are best used for journalling, as they can be written on easily.2. Why does my new keychain have scratches/look dull?
All keychains have a thin plastic film that protects it during transport. You can carefully peel it off using your fingernails or a pair of tweezers.3. Can I choose my Blind Bag item?
For these items, the design(s) you receive are randomly selected and cannot be guaranteed. Please keep this in mind, especially if purchasing more than one of the same listing. If you request a specific design when you order (e.g., through order notes), your whole order will be fully refunded to avoid further issues. Thank you for understanding!4. Which countries do you ship to?
I am only taking orders within Australia as I am based in Melbourne, and all prices are in AUD. Please DM me @leaftoastie on Instagram if you have any specific questions!5. Does my online order come with tracking?
If your order only includes paper/flat items like Die-cut Stickers, Sticker Sheets, Prints etc, it will NOT automatically come with tracking ($3 shipping option). Search “Shipping Upgrade” on my Ko-fi Shop to upgrade these types of orders to tracked shipping for an additional $3. Once your order has been processed, you will receive an email with your AusPost tracking number.If your order includes non-paper/non-flat items like Keychains/Charms, Badges etc, it WILL automatically come with tracking ($9 shipping option). Once your order has been processed, you will receive an email with your AusPost tracking number.6. When will my online order be shipped?
After placing your order, please allow up to 7 business days for your order to be processed before being shipped. You will receive email updates for your order, and general shipping updates will be posted on @leaftoastie's Instagram Stories.7. When will I receive my online order?
Once shipped, please allow up to 3-10 business days for your order to arrive at your destination (up to 14 business days if you’re located in a rural area). All orders are shipped with Australia Post. If it has been more than 3 weeks since your order has been shipped, please send an email to [email protected]!8. Do you accept returns and exchanges?
No returns or exchanges are accepted. If your order arrived damaged or you received the wrong items, please send an email to [email protected] as soon as possible!9. I made a mistake, can I change my order?
Please send an email to [email protected] as soon as possible! If your order has not been dispatched yet, I will do my best to fix any problems. If your order has already been dispatched, no more changes can be made as it’s been passed to AusPost. Please double check your items, contact information, address etc before checking out.Thank you for your support and understanding!